Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by AUSERA Migration Services Pty Ltd (ABN 98 685 467 663) ("we," "our," or "us"). By engaging our services, you ("you" or "Client") agree to these Terms.

2. Services Provided

We offer migration advice and visa application services, including but not limited to:

• Assessment of visa eligibility
• Preparation and submission of visa applications
• Representation before the Department of Home Affairs
• Advice on immigration matters

Specific services will be outlined in a separate Service Agreement.

3. Fees and Payment

Our fees are detailed in the Service Agreement and are subject to GST. Payment terms, including due dates and methods, will be specified in the Agreement. Additional costs, such as government application fees and third-party assessments, are the Client's responsibility.

4. Refund Policy

Professional fees paid are generally non-refundable. Refunds may be considered at our discretion and in accordance with applicable laws and regulations.

5. Client Obligations

You agree to:

• Provide accurate and complete information
• Respond promptly to our requests for information or documentation
• Notify us of any changes to your circumstances that may affect your application
• Comply with all relevant laws and regulations

6. Confidentiality

We will maintain the confidentiality of your personal information in accordance with our Privacy Policy and applicable laws.

7. Limitation of Liability

Our liability is limited to the amount paid for the specific service giving rise to the claim. We are not liable for any indirect, incidental, or consequential damages.

8. Termination

Either party may terminate the service agreement with written notice. Upon termination, you remain responsible for any outstanding fees for services rendered up to the termination date.

9. Dispute Resolution

In the event of a dispute, we encourage you to contact us directly to resolve the issue. If unresolved, disputes may be referred to the Office of the Migration Agents Registration Authority (OMARA) or other relevant authorities.

10. Governing Law

These Terms are governed by the laws of the Commonwealth of Australia and the state of Victoria.