Privacy Policy

1. Introduction

At AUSERA Migration Services Pty Ltd (ABN 98 685 467 663), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following personal information:

• Full name
• Contact details (email, phone number, address)
• Date of birth
• Passport and visa details
• Employment and educational history
• Other information necessary to provide our migration services

This information is collected through forms, emails, phone calls, and other communications.

3. How We Use Your Information

We use your personal information to:

• Assess and process your visa and migration applications
• Provide advice and updates regarding your application
• Comply with legal and regulatory obligations
• Improve our services and communications

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Sharing Your Information

We may disclose your personal information to:

• Government agencies and departments involved in your visa application
• Third-party service providers who assist us in delivering our services
• Other parties as required or authorized by law

6. Accessing and Correcting Your Information

You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details below.

7. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.